AFTER HOURS

Baxter Medical provides after hours care for our patients outside our practice opening hours. DOCTOR DOCTOR can be contacted on 132660, in an emergency situation 000 should be called immediately.

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TELEPHONE ACCESS

Our GPs may be contacted during our business ours. If the GP is with a patient,  a message will be taken & reception staff will advise when it is likely that the GP will return your call.  In an emergency situation your call will always be put through to the GP.

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FEES

We are a bulk billing medical clinic and all medical consultations will be processed as bulk bill for any patient with a valid medicare card.  Charges may be raised for reports, insurance & medicals not covered under medicare. There may also be a minimal charge for certain surgical procedures.

Our dental fees are reasonable & we try to keep costs to an affordable rate. We accept Medicare Child Dental Benefit Schedule & Victorian Emergency Dental Vouchers.

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CANCELLATION POLICY

It is the policy of this practice that patients advise us of their inability to attend an appointment at least 2 hours prior to the scheduled appointment by phone. This enables us to give other patients the care they need.  Continual non-attendance may result in no further appointments being taken.

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RESULTS

To obtain results for any investigations your GP/Dentist may request you make an appointment  to discuss the results. If the GP/Dentists recognises abnormalities in your test results an sms via HealthEngine will be sent or  if there is an urgency in your results nurse/reception staff will call you to arrange an appointment. Please note for privacy and confidentiality reasons, we are unable to give results out over the phone.

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